Phanta Visual Phanta Visual

Terms and conditions

These terms and conditions apply to all offers, quotes and agreements of Phanta Visual. They were last updated on 6 August 2026.

Article 1: Definitions

In these terms and conditions, the following definitions apply:

  • Phanta Visual: Phanta Visual BV, registered in Amsterdam (Gijsbrecht van Aemstelstraat 16, 1091 TC), trade register (KVK) number 33303472, hereinafter “we” or “Phanta Visual”.
  • Client: the natural or legal person entering into an agreement with Phanta Visual.
  • Agreement: any arrangement between Phanta Visual and the client to provide services and/or deliver products, including advice, design, production and installation of audiovisual experiences.
  • Work: the services and/or products delivered by Phanta Visual under the agreement, including shows, installations, projections, content and show-control systems.

Article 2: Applicability

  1. These terms and conditions apply to all quotes, offers, activities, agreements and deliveries of services or products by Phanta Visual to a client, unless otherwise agreed in writing.
  2. Any purchasing or other terms and conditions of the client are expressly rejected, unless Phanta Visual has accepted them in writing.
  3. If any provision of these terms and conditions is found to be void, the remaining provisions remain in full force.

Article 3: Offers and quotes

  1. All quotes and offers from Phanta Visual are without obligation, unless the quote states an acceptance period.
  2. Quotes are based on the information provided by the client. The client warrants that all information relevant to preparing and performing the quote has been provided completely and accurately.
  3. Prices stated in a quote are exclusive of VAT and other government levies, unless stated otherwise.
  4. A composite price quote does not obligate Phanta Visual to deliver part of the work for a corresponding part of the quoted price.

Article 4: Formation of the agreement

  1. The agreement is formed once the client has accepted the quote in writing (including by email), or once Phanta Visual has started performance at the client’s request.
  2. Changes to the agreement are only valid if agreed in writing by both parties.

Article 5: Performance and additional work

  1. Phanta Visual performs the agreement to the best of its knowledge and ability, in accordance with the standards of good workmanship.
  2. Stated timelines for performance and delivery are indicative and never constitute a strict deadline, unless expressly agreed otherwise in writing.
  3. If it becomes apparent during performance that the work needs to be changed or supplemented to properly complete the assignment, Phanta Visual informs the client as soon as possible. Additional work is agreed in writing in advance and charged on a time-and-materials basis or via a supplementary quote.
  4. The client ensures that all information, facilities (including venue, power supply and access) and other items necessary for performance of the agreement are made available to Phanta Visual in a timely manner.

Article 6: Delivery and completion

  1. Delivery takes place once the work is ready for use by the client and Phanta Visual has confirmed this in writing (including by email).
  2. The client inspects the delivered work within 5 business days after delivery and reports any defects to Phanta Visual in writing, with reasons. In the absence of a timely report, the work is deemed unconditionally accepted.
  3. Minor deviations, customary in the industry, between the delivered work and an earlier presented design or prototype do not constitute grounds for rejection, termination or damages.

Article 7: Prices and payment

  1. Unless otherwise agreed, Phanta Visual invoices as follows: 50% of the quoted price upon confirmation of the assignment, and the remaining amount upon delivery.
  2. Invoices must be paid within 14 days of the invoice date, without deduction or suspension, unless otherwise agreed in writing.
  3. If the payment term is exceeded, the client is automatically in default and statutory (commercial) interest becomes due on the outstanding amount, without any further notice of default being required.
  4. All reasonable costs, whether judicial, extrajudicial or enforcement costs, incurred to obtain payment out of court, are borne by the client.
  5. In the event of significant or structural scope changes, Phanta Visual may present a revised price quote before continuing the work.

Article 8: Suspension and termination

  1. Phanta Visual is entitled to suspend performance of the agreement if the client fails to fulfil its obligations under the agreement, fails to do so on time, or fails to do so in full.
  2. Either party may terminate the agreement immediately in writing if the other party remains in default even after a proper written notice of default with a reasonable period to remedy, or if the other party is granted a suspension of payment or declared bankrupt.

Article 9: Cancellation

  1. Cancellation by the client of a confirmed assignment must be made in writing.
  2. Upon cancellation, the client owes the following compensation for costs incurred and reserved capacity:
    • Cancellation more than 8 weeks before the planned start date: 25% of the agreed price.
    • Cancellation between 4 and 8 weeks before the planned start date: 50% of the agreed price.
    • Cancellation within 4 weeks before the planned start date: 100% of the agreed price.
  3. Costs already incurred for materials, technical equipment or third parties that cannot be cancelled or returned are always charged to the client separately.

Article 10: Intellectual property and portfolio use

  1. All intellectual property rights in concepts, designs, content, software and show-control systems developed by Phanta Visual remain, unless otherwise agreed in writing, vested in Phanta Visual or its licensors.
  2. After payment in full, the client obtains a non-exclusive right to use the delivered work, solely for the purpose for which it was created.
  3. Phanta Visual retains the right to use the delivered work (including image and video material of the project) for its own portfolio, website, social media and other marketing purposes, unless the client has stated in writing prior to the assignment that it does not wish this, or there are significant confidentiality reasons.
  4. The client may not modify the delivered work, or have it reproduced by third parties, without Phanta Visual’s prior written consent.

Article 11: Warranty on installations

  1. Equipment and technical installations delivered and installed by Phanta Visual carry a warranty period of 12 months after delivery, insofar as defects result from a fault in material, construction or installation by Phanta Visual.
  2. The warranty does not apply if defects result from normal wear and tear, improper use, inexpert maintenance, or modifications made to the work by or on behalf of the client without Phanta Visual’s consent.
  3. For third-party components and equipment, the warranty provided by the relevant manufacturer or supplier applies.

Article 12: Liability

  1. Phanta Visual is only liable for direct damage that is the direct result of an attributable failure to perform the agreement.
  2. Phanta Visual’s liability per event (a series of related events being considered one event) is limited to the amount paid out by its insurer in the relevant case, and, absent such payment, to a maximum of the invoice amount of the relevant agreement (excluding VAT), with a maximum of €25,000.
  3. Phanta Visual is never liable for indirect damage, including consequential damage, lost profit, missed savings, reputational damage or damage due to business interruption.
  4. The limitations in this article do not apply if the damage results from intent or wilful recklessness on the part of Phanta Visual or its senior management.

Article 13: Force majeure

  1. Phanta Visual is not obliged to fulfil any obligation towards the client if prevented from doing so as a result of force majeure, which includes at least: failures by suppliers or third parties, transport problems, staff illness, technical failures, network or internet outages, government measures, war, and natural disasters.
  2. In the event of force majeure, Phanta Visual’s obligations are suspended for the duration of the force majeure situation. If the force majeure lasts longer than 60 days, either party is entitled to terminate the agreement without any obligation to pay damages.

Article 14: Confidentiality

Both parties are obliged to keep confidential all confidential information they receive from each other or from another source in connection with the agreement, unless a legal obligation to disclose applies.

Article 15: Term, maintenance and termination

  1. For permanent or longer-running installations, a separate maintenance or service agreement may be entered into, with a term and termination conditions as set out in that agreement.
  2. In the absence of a separate agreement, the agreement is deemed entered into for the duration needed to deliver the agreed work, and ends automatically upon delivery, without prejudice to the warranty obligations under Article 11.

Article 16: Complaints

Complaints about the performance of the agreement must be submitted to Phanta Visual as soon as possible, and no later than within 14 days of discovery, fully and clearly described, via verkoop@phantavision.com.

Article 17: Governing law and disputes

  1. All agreements between Phanta Visual and the client are governed exclusively by Dutch law.
  2. Disputes that cannot be resolved by mutual agreement will be submitted to the competent court in the district of Amsterdam, unless mandatory law prescribes a different court.